Ad Spend Is Non-Refundable Once Spent
Any money that has already been spent on advertising platforms is non-refundable. Once funds are deployed into ad spend, they cannot be reversed or refunded by VanguardAdSystems.
Available Client Balance
Any funds that remain unused in the client's available balance may be refunded upon request. If the money has not yet been spent on ads, we refund the remaining available balance with no questions asked.
No-Questions-Asked Balance Refund
Clients may request a refund of their unused available balance at any time, subject to verification of the remaining balance and any pending platform or operational adjustments.
Fees
Service fees, processing fees, infrastructure fees, or already-used operational costs may be non-refundable unless otherwise agreed in writing.
Refund Timing
Refund timing may vary depending on payment method, banking rails, crypto networks, platform reconciliation, or operational processing time.
Deductions
If there are unpaid fees, chargebacks, abuse, fraud, or outstanding service costs, these may be deducted from the available balance before refund processing.
How to Request a Refund
To request a refund, contact VanguardAdSystems through the official support channel used during onboarding and specify the balance amount you want refunded.
Policy Updates
We may update this Refund Policy from time to time. Continued use of our website or services means you accept the updated version.